Support Ticket Triage Console
Client-side rules score urgency and intent, suggest replies, and let a human edit before copy. Visitors triage a sample SaaS queue; unlock to paste your own tickets, persist locally, export, and use optional server AI polish.
Optional: bring your own Gemini API key
Your key stays in your browser and is sent only to Google. Without a key, this demo uses the free local model only.
Production checkout down - card charges failing
Since 6:10 AM CT every checkout returns 502. We are losing orders. Need ETA and workaround ASAP. 40+ failed transactions logged.
Invoice VF-9921 charged twice
Our AP team sees duplicate charge for September seat expansion. Please confirm refund timeline and send corrected invoice.
SSO login loop after IdP cert rotation
Users bounce between Okta and your app after we rotated SAML cert yesterday. Error: invalid signature. Not urgent for clinical staff until Monday.
Feature idea: webhook retries dashboard
Love the product. Would be great to see failed webhook deliveries and one-click retry from the UI. Happy to beta test.
How do I rotate API keys?
Docs mention key rotation but I cannot find the button in Settings. Can you point me to the steps?
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